1. #1
    Unregistered

    What are the good email etiquettes? Details of etiquettes?

    I am working in Airtel BPO Company. We have to write mails to various customers. I have attended various training on written email etiquette, but not able to pick it up. Can anybody tell me the website where I can get more details on email etiquette? I can use the same in my daily life.

  2. #2
    looser Array
    Join Date
    Jul 2012
    Posts
    619

    Re: What are the good email etiquettes? Details of etiquettes?

    Hi friend,

    As you are asking for the website for the email etiquettes.

    Here is the link for a pdf file where you can find all the guidelines regarding the email etiquittes.


    http://www.canyons.edu/faculty/maren..._Etiquette.pdf

    Here are the 32 most important email etiquette tips:-

    1. Be concise and to the point
    2. Answer all questions, and pre-empt further questions
    3. Use proper spelling, grammar & punctuation
    4. Make it personal
    5. Use templates for frequently used responses
    6. Answer swiftly
    7. Do not attach unnecessary files
    8. Use proper structure & layout
    9. Do not overuse the high priority option
    10. Do not write in CAPITALS
    11. Don't leave out the message thread
    12. Add disclaimers to your emails
    13. Read the email before you send it
    14. Do not overuse Reply to All
    15. Mailings > use the bcc: field or do a mail merge
    16. Take care with abbreviations and emoticons
    17. Be careful with formatting
    18. Take care with rich text and HTML messages
    19. Do not forward chain letters
    20. Do not request delivery and read receipts
    21. Do not ask to recall a message.
    22. Do not copy a message or attachment without permission
    23. Do not use email to discuss confidential information
    24. Use a meaningful subject
    25. Use active instead of passive
    26. Avoid using URGENT and IMPORTANT
    27. Avoid long sentences
    28. Don't send or forward emails containing libelous, defamatory, offensive, racist or obscene remarks
    29. Don't forward virus hoaxes and chain letters
    30. Keep your language gender neutral
    31. Don't reply to spam
    32. Use cc: field sparingly

    All the best

    Thanking you...

  3. #3
    nikhil202k Array
    Join Date
    Jul 2012
    Posts
    336

    Re: What are the good email etiquettes? Details of etiquettes?

    et.jpg



    Information about Good Email Etiquette :
    Etiquettes may be defined as the Customary code of Behaviour and it is known as Etiquettes .In this case your social manner represent the good E-mail Etiquette .

    List of various Business Etiquette are following as :

    >>> Greeting

    >>> Telephonic Etiquette

    >>> Meeting

    >>> Email Etiquette

    >>> Telephone Etiquette

    >>> Skype Etiquette

    >>> Office Etiquette


    bus.jpg

    Etiquettes modified day by day and it reflect the ethical code .Also may be unwritten and Varies from one countries to the another .

  4. #4
    venki Array
    Join Date
    Jan 2013
    Posts
    344

    Re: What are the good email etiquettes? Details of etiquettes?

    hello....

    Etiquette may modified day bu day and it reflect the ethical code also may be unwritten and varies from one countries to the another

    the following are business Etiquette:


    1)office etiquette

    2)skype etiquette

    3)telephone etiquette

    4)email etiquette

    5)greeting

    6)meeting

    good luck

  5. #5
    practical Array
    Join Date
    Nov 2012
    Posts
    57

    Re: What are the good email etiquettes? Details of etiquettes?

    Hello Dear Friend ...


    Follow the below procedure

    Make sure your email includes a courteous greeting and Ending

    Always End your email with Thanks and Sincerely

    Do not type in all CAPS ... They reflects shouting emphasis

    Do not use patterned back grounds

    Use emotions sparingly to ensure your Tone

    When sending large attachments , always ZIP or compress them before sending

    Never send large attachments with out Notice





    GOOD LUCK

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