1. #1
    Unregistered

    What to do if wrong inferences were given by the accounts department

    I am working in a multi national company. Recently there was a argument between our clients and me. But the reasons for the argument was the wrong inferences given to me by our accounts department. Now what should I do? Whom should I complaint and what should I convey to our clients?

  2. #2
    bebola Array
    Join Date
    Nov 2012
    Posts
    67

    Re: What to do if wrong inferences were given by the accounts department

    Hi aspirant

    As it was not your fault that resulted in the misunderstanding and hence an argument between you and your clients, so you should definitely not consider yourself guilty and should definitely do something to make your position clear in this matter. You should go and complain to your manager that you were given wrong inferences by your accounts department and as a result you had some argument with your clients. Now your clients are dissatisfied with you and you are feeling very dejected. You want him to ask the accounts dept regarding their mistake and never to repeat such a thing again.

    As for your clients you should call them to your office and give your apologies. Tell them that actually your accounts department has given you the wrong inferences due to which the confusion arose and thus this led to an argument. You assure them that such a thing won't happen in the future and you are really sorry from the bottom of your heart for what happened on that day.

    I am sure this will solve your problem and relieve you from this burden. Good luck

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