1. #1
    Unregistered

    Questions asked in interviews in BPO and call centres

    I am a graduate in English. Recently my family is undergoing through financial crisis so i want to do some parttime job or full time one. I have applied for BPO and local call centres. They have called for an interview. I want to know what are the type of questions asked in the interview of BPO and call centres. Please help.

  2. #2
    Kangaroo Array
    Join Date
    Aug 2012
    Posts
    678

    Re: Questions asked in interviews in BPO and call centres

    BPOs are providing excellent job opportunities to youngsters in India.They are an important source to eradicate unemployment.There is an evergreen demand of professionals in this field.First of all,I wish you good luck for the interview.There may be various type of questions related to BPOs as well as to test your personality.

    The questions generally asked are:-
    -Tell about yourself.
    -What is a BPO or a call centre according to you ?
    -Difference between BPO and Call Centre.
    -What attracts you towards this job ?
    -What are your strengths and weaknesses ?
    -How do you rate your communication skills?
    -Are you patient? Give example.
    -Can you work under pressure ?
    -What will you do when a customer is abusive/irritated?
    -If well qualified, why do you want to work in a call centre ?
    -What does customer service mean to you?
    -How to impress your customer?
    -Tell us about your qualities that affect this job
    -Would you like to ask any questions?

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