1. #1
    Unregistered

    Member of my Gym complained to me against another instructor but I cannot report it to higher authorities because he might lose his job

    I am a senior instructor at a reputed gym in Chandigarh. In my absence one of the members of the gym was spoken to very rudely by another instructor who is my friend. The next day the member complained to me about him and asked me to complain to the fitness manager. If I do such a thing then my friend might lose his job. At the same time I know that he was at fault. I am in a dilemma. Please help.

  2. #2
    aman Array
    Join Date
    Jul 2012
    Posts
    847

    Re: Member of my Gym complained to me against another instructor but I cannot report it to higher authorities because he might lose his job

    As he is your customer so you must care about such things so that the customers doesn't get annoyed, such things effect customer relationships ultimately effecting business. As you are a senior instructor you must guide your friend to keep a control on such things and donot repeat such things again. Also tell him to be sorry to the customer for the act so that the issue can be resolved. If the customer is satisfied it is well n good and try to change his instructor if you have that option, this will save your friend from any further problems. Keep a look on your instructor and regularly guide him and train him in dealing with the customers so that he doesn't have to face such problems again.


  3. #3
    sujata Array
    Join Date
    Jun 2013
    Posts
    56

    Re: Member of my Gym complained to me against another instructor but I cannot report it to higher authorities because he might lose his job

    Hello,
    I think that you should complain about that because if you don't do like this then it will decrease member of the gym.
    You should not think particularly about your costumer.
    It will effect your customer relationship but build another relationship with new customers.
    thanks.................

  4. #4
    creed Array
    Join Date
    May 2013
    Posts
    263

    Re: Member of my Gym complained to me against another instructor but I cannot report it to higher authorities because he might lose his job

    hello friend
    on this problem it is completely depend on you because as you said that you are the senior gym instructor in your gym . so if you are go and complaint the following instructor then it's ok but my suggestion is to you that what you have to do is that go and talk to your junior instructor that this time i will leave your mistake but in future if you are again repeat these types of mistake then maybe i have to complaint to our higher authority and they will take a serious problem against you.
    thanking you hope you like my suggestion.

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