1. #1
    Unregistered

    Being a dietitian should I entertain my patients on phone or not?

    I am a dietitian at Fortis escorts Hospital. At the time of discharging patients we offer our contact number to the patients for any emergency. I have seen in my 1 year career that the patients starts consulting over phone only and they ignore to come in my OPD. What should I do? Should I entertain their calls or not?

  2. #2
    aman Array
    Join Date
    Jul 2012
    Posts
    847

    Re: Being a dietitian should I entertain my patients on phone or not?

    As a dietitian your role is to provide proper diet chart based on the persons disease or symptoms.

    I don't think that would be easy for you to give those details on phone itself and also it is possible that you miss something
    on phone both in telling and getting some knowledge from patient and which can effect your diet plan and ultimately the patient.
    Also there must be a proper coordination and information flow between you and doctor of the patient.

    So next time you get such a call you can explain this to your patients and tell them to come to OPD.

    You can also consult this matter with your management they could further assist you for the same

  3. #3
    Angel Shweta Array
    Join Date
    Jul 2012
    Posts
    53

    Re: Being a dietitian should I entertain my patients on phone or not?

    In any profession you need to be approachable to your clients and patients. Dietician need to focus on the current condition of their patient's body which is hardly possible after they visit you once and twice and later on wish to communicate over their diet plans over phones.
    The current state and the requirement of a body changes with time. So regular visit to the OPDs is quite necessary.
    Ask your patients to appear before you. Some consultation can also be made on phones like allergies and all pros and cons related to your suggested diet plan.
    But you should discuss this matter with the authorities which has employee you and better keep yourself away from such patients who wish to save money and interrupt you flow of work.

  4. #4
    Dreams Array
    Join Date
    Jul 2012
    Posts
    150

    Re: Being a dietitian should I entertain my patients on phone or not?

    This is ur work but dont get personal with ur petionts coz it affect u and ur hospital too. If they are going to consult u on mobile so why they come to ur hospital its not benificial for u so dont give them ur personal no and if u give just tell them to come at clinlic and consult them.

  5. #5
    Puru Thaman Array
    Join Date
    Jul 2012
    Location
    CHENNAI
    Posts
    638

    Smile Re: Being a dietitian should I entertain my patients on phone or not?

    haI,



    _)_It is Advisable Not to Motivate such Callers_)_



    _)_They are Looking Profit for their side_)_



    _)_It is against your Work Ethics_)_



    _)_By unknowingly you are making your Hospital to Loss_)_



    _)_Better Intimate them to Approach Hospital, Consult Doctors for their Queries_)_



    _)(_Thanks_)(_

  6. #6
    Raajkumar Array
    Join Date
    Jul 2012
    Posts
    213

    Re: Being a dietitian should I entertain my patients on phone or not?

    You tell them to come to the ODP instead of talking to them via phone.
    Tell them to contact you only in case of emergency as you cannot afford to talk while you are in office.
    This may result in your decreased performance at work.
    Dont not personally involved with the patients.


  7. #7
    pathakg Array
    Join Date
    Aug 2012
    Location
    budaun
    Posts
    201

    Re: Being a dietitian should I entertain my patients on phone or not?

    Hello friend
    -this is your mater that how do you deal to customer better?
    -today in lazyness every one want every thing on phone calles so it will be very tough to serve on call.
    -your work's power,environment of hospital will be affected by such ways.
    -you can just talk only for these maters like-timing,closing,bonking an appointment or the address of your medical shop.
    -so you must not be entertaine any pateitnt over phone if you want to increase your bussiness.
    Thankyou
    @PathakDheeresh

  8. #8
    abbebo Array
    Join Date
    Aug 2012
    Posts
    454

    Re: Being a dietitian should I entertain my patients on phone or not?

    Hi. I see that people are taking undue advantage of you and you should not allow them to do so.

    You can entertain their calls for 1 or 2 times max but even after that they dont refrain from calling you, you should make an excuse like you are very busy right now and that they should come to your OPD to consult if they have any queries. The more you become lenient with them, the more they will take advantage of you.

    Or you can tell them in short and tell them to come to your OPD for details as that cant be discussed on the phone.

    So you should not give in to their act of taking info on the phone and do as you want,. Best of luck

  9. #9
    sucraj Array
    Join Date
    Aug 2012
    Posts
    102

    Re: Being a dietitian should I entertain my patients on phone or not?

    Hi ,

    Entertaining patients over phone call is not good.

    Its better to meet in person and get good advise.

    Their may be fraudulent also sometime .

    Some may be miss using the number as well.So what ever ask them to meet you in person get their doubts clarified.

    I feel if the patient is really worried ,they should meet you .

    When its not that important only they tend to call you and ask.

    So,never encourage it.You cant be answer all the day over phone.

    Thanks,

  10. #10
    looser Array
    Join Date
    Jul 2012
    Posts
    619

    Re: Being a dietitian should I entertain my patients on phone or not?

    Hi sir,

    >> Being a dietitian is your duty to help the patients with the correct diet habits.

    >> So when patients consult you through phone explain them that if would be good if you see their physical appearance rather than just talking on phone.

    >> It would be good if they come and consult you because on phone you may not provide them the correct information or they may not give you the correct information.

    >> It would be a loss to your hospital if you give them your personal number.

    >> Instead if they have got any diet related issues make them contact your hospital number. So that they can take a appointment to meet you which would be a benefit to you.

    >> I seriously advice you not to provide any personal number to the patients as it would create a problem if they doesn't provide you correct information about their diet and get into troubles.

    So i suggest you to provide you the OPD number so that they can approach you their.

    All the best

    thanking you...

  11. #11
    geetanjali Array
    Join Date
    Aug 2012
    Posts
    135

    Re: Being a dietitian should I entertain my patients on phone or not?

    Hello,

    It is possible that you miss something on phone both in telling and getting some knowledge from patient and which can effect your diet plan and ultimately the patient.Also there must be a proper coordination and information flow between you and doctor of the patient.

    You can entertain their calls for 1 or 2 times max but even after that they don't refrain from calling you, you should make an excuse like you are very busy right now and that they should come to your OPD to consult if they have any queries.

    Ask your patients to appear before you. Some consultation can also be made on phones like allergies and all pros and cons related to your suggested diet plan.

    Hope this is helpful!!!!
    Good Luck!!!

  12. #12
    Sai Deep Array
    Join Date
    Sep 2012
    Posts
    388

    Re: Being a dietitian should I entertain my patients on phone or not?

    Hello,

    As by profession you are a doctor so you cannot avoid a petient's call .

    Its your duty to serve them and help them.

    If patients are calling you , and you see there is an emergency then you can prescribe them then and there .

    But if they are calling you just to avoid a visit then you should ask them to come over your clinic as this will be helpful for them as well.

    Thank you

  13. #13
    Boss Array
    Join Date
    Jul 2012
    Posts
    1,649

    Re: Being a dietitian should I entertain my patients on phone or not?

    I don't assume that might be simple for you to grant those details on phone itself and additionally it's attainable that you simply miss one thing
    on phone each in telling and obtaining some information from patient and which may result your diet set up and ultimately the patient.
    additionally there should be a correct coordination and data flow between you and doctor of the patient.

    thus next time you get such a decision you'll justify this to your patients and tell them to come back to OPD.

    you'll additionally consult this matter along with your management they might additional assist you for an equivalent

    In any profession you wish to be approachable to your shoppers and patients. specializer got to specialize in this condition of their patient's body that is hardly attainable once they visit you once and double and shortly want to speak over their diet plans over phones.
    this state and also the demand of a body changes with time. thus regular visit to the OPDs is sort of necessary.
    raise your patients to seem before you. Some consultation also can be created on phones like allergies and every one execs and cons associated with your steered diet set up.
    however you must discuss this matter with the authorities that has worker you and higher keep yourself faraway from such patients WHO want to save lots of cash and interrupt you flow of labor.

  14. #14
    bsr Array
    Join Date
    Jul 2012
    Posts
    320

    Re: Being a dietitian should I entertain my patients on phone or not?

    Hi friend,
    It is not advisable to take calls and provide diet. As a dietician by observing patients body nature and health condition only you will be able to give diet chart.
    In phone there may be mis communication due to which you may lose some valuable information. So better to not to entertain these type of phone calls.

    Regards,
    BSR.

  15. #15
    venki Array
    Join Date
    Jan 2013
    Posts
    344

    Re: Being a dietitian should I entertain my patients on phone or not?

    hello..

    1)it is not advisable to take calls and provide diet

    2)in phone there may be mis communication due to which you may lose valuable information

    3)So better to not to entertain these type of phone calls

    4)as by profession you are a doctor so you cannot avoid the patients calls

    5)its your duty to serve them and help them

    all the best

  16. #16
    varshu Array
    Join Date
    Jan 2013
    Posts
    240

    Re: Being a dietitian should I entertain my patients on phone or not?

    hello friends..

    @it is not possible to entertain the patients in phone

    @sometimes due to signal problem they will loose the valuable information

    @t is your duty to help them

    @And also serve them and cure them also

    @do not avoid the calls for patients

    @that may leads problems to patients not to you

    @be care to handle the patients through phone

    all the best

+ Reply to Thread