1. #1
    Unregistered

    Bank employee took a term loan in the name of customer

    This particular matter has happened in my bank where I am working in. One of our employee misused customers signature and took a term loan on his name to which the interest has been charged on customerís account. How can this be made in favour of customer?

  2. #2
    Ashok Array
    Join Date
    Jul 2012
    Posts
    2,293

    Re: Bank employee took a term loan in the name of customer

    Quote Originally Posted by Unregistered View Post
    This particular matter has happened in my bank where I am working in. One of our employee misused customers signature and took a term loan on his name to which the interest has been charged on customerís account. How can this be made in favour of customer?
    Dear Aspirant,

    It is very bad to hear such news.Being a bank employee,he should not have done this type of mischievous work with the customer of the bank,as good customer is a capital of the bank.

    It is very easy to trap such matter.Call the customer,inform him the matter.Get a written complaint to the manager & a copy to the regional manager of the bank.An enquiry will be set up & the concerned employee will be trapped.Such employee must be punished otherwise no customer will believe on any bank & the result will be worsened.

    So the culprit must be punished & the customer may be given justice.

    Thanks & good luck.


  3. #3
    bonomali Array
    Join Date
    Feb 2013
    Posts
    984

    Re: Bank employee took a term loan in the name of customer

    Hello,

    This is serious offence. The person responsible of such crime
    should be bought to book. You should talk to the branch manager
    there is provision for such types of fraud. There is a method called
    reversal entry by which the interest charged to that customer can
    be reversed. But should consult to the higher authorities regarding
    the issue.

    Bye,

  4. #4
    manojbadoniya Array
    Join Date
    Jan 2013
    Posts
    802

    Re: Bank employee took a term loan in the name of customer

    This is absolutely not going good with that customer and you should care for customer because customer is like god for you that is why you should not say anything to that employee because he is not at right way that is why you do not need to spoil your current relations with him but you must get the contact number of that customer and mention about the entire matter and also tell him that you are being charged for that loan and amount is being deducted from your account so you should be carful for your account and money and just file a complain against that bank employee that he has cheated you at all and you must mention this thing in Media and when this matter will be opened then he will understand and loose his image in the society and he will leave doing this and manager of bank will fire him instantly and also tell him that he do not mention you name anywhere in the process otherwise it may create a problem for you

    All the best

  5. #5
    aman Array
    Join Date
    Jul 2012
    Posts
    847

    Re: Bank employee took a term loan in the name of customer

    See as a bank you must take care of your customer as it is both your duty to give the best service and also this is a matter of image of your bank.

    As imagine that the customer comes to know about it than this can cause a huge effect to the reputation of your bank.

    Also the act which the employee did comes under forgery and is a criminal offence.

    You must need to take a quick action against this so that things doesn't gets worse.

    If you don't have the power than put this matter in front of the management so that appropriate actions can be taken against the employee.

    As this is a serious issue he should be immediately removed from the service as it is possible that he can repeat such offence in future.

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